Our Quality Policies

Our Quality Policies

Our Hospital continues its activities by national and international quality standards.

• To provide quality health services with modern technology required by modern medicine.
• To provide quality service in line with national and international patient safety targets.
• To contribute to the studies that protect and promote public health
• To ensure the satisfaction of patients, patient relatives and employees and to continuously increase their education
• To ensure optimal financial performance
• To maintain the conditions of the Quality Management System, to constantly increase its effectiveness.
• To ensure continuous development

Our Duties as a Quality Unit

• To ensure the coordination of the work of the units within the framework of national and international standards.
• To evaluate the results of the analysis carried out by the department for the objectives of the department.
• To manage self-assessments
• To evaluate the patient and employee survey results
• To protect the Rights and Responsibilities of patients and relatives of patients
• To determine the committees within the national and international standards framework, continue the committee's work, and ensure its follow-up.

Our Information Security Management System Policy

Our primary goal is to ensure the trust of the institutions, organisations and patients/patient relatives and to ensure the security of our information assets. In this context, our relations with the patients/patient relatives, official institutions, and suppliers we cooperate with are very valuable. The continuity of the services we offer, the confidentiality of the information we hold, and the integrity of the information assets of our customers or ourselves are essential.

For this purpose, we will comply with the ISO 27001: 2013 Standard, special customer requests, all legal regulations and other conditions related to service provision.

As the Main Principles of Our Information Security Policy, we guarantee...

• To ensure the security of all information assets belonging to the person, patients/relatives of patients, staff, suppliers and solution partners of Istanbul Okan University Hospital.
• Identify possible risks on Information Assets and create risk management using methods such as risk acceptance, aversion, risk reduction, risk control and transfer.
• To meet the obligations arising from legal legislation, security clauses in contracts and business requirements and to prevent damages arising from improper use of information.
• To protect corporate information against all kinds of threats, internal or external, intentional or unintentional.
• Protection of information privacy against access by unauthorized persons who will try to violate its integrity
• To ensure business continuity and to minimize possible damages
• To make efforts for continuous improvement, to adapt to the changing and developing information assets and the developing and changing storage, transmission and use environments of these assets
• To ensure the continuity of the studies carried out on Information Security and to continuously improve for the better, to constantly improve
• To keep our policy open to all our employees and everyone's review.

Our Quality Organizational Structure

Our Vertical and Horizontal Coordination and Integration Points:

The Quality Organizational structure is specified in the Quality "Organizational Chart," and the Quality Directorate is at the highest level. The Quality Directorate responsible for the functioning of quality on the field is connected to the directorates in the Hospital horizontally and vertically to General Manager. The units vertically connected to the Quality Unit and horizontally connected are as follows.

Our Committees Connected to the Quality Management System:

• Management/Leadership Council
• Patient Safety Committee  
• Information Management and Security Committee
• Employee Safety and Health Committee
• Radiation Safety Committee
• Facility and Risk Safety Committee
• Patient Care and Drug Management Committee
• Infection Control Committee
• Committee on the Rights of Patients and Their Families
• Education Committee

Our Teams Affiliated to the Quality Unit:

• Code Blue Team
• Code White Team
• Code Pink Team
• Nutrition Team
• Internal Audit Team

Department Quality Managers:

Employees created it at the level of responsibility representing each department.

Our Corporate Services:

• Corporate Structure
• Quality Management
• Document Management
• Risk Management
• Security Reporting System (Unwanted Incident Notification)
• Emergency and Disaster Management
• Educational Management
• Social Responsibility

Our Patient and Employee-Oriented Services:

• Patient Experience
• Access to The Service
• End-of-Life Services
• Healthy Working Life

Our Health Services:

• Patient Care
• Drug Management
• Prevention of Infections
• Sterilization Services
• Transfusion Services
• Radiation Safety
• Emergency Department
• Operating Theater
• Intensive Care Unit
• Newborn Intensive Care Unit
• Maternity Services
• Dialysis Unit
• Psychiatric Services
• Biochemistry Laboratory
• Microbiology Laboratory
• Pathology Laboratory
• Tissue Typing Laboratory

Our Support Services:

• Facility Management
• Hotel Management Services
• Information Management   
• Material and Device Management
• Medical Records and Archives Unit
• Waste Management
• Outsourcing

Our Indicator Management:

•  Section-Based Indicators

•  Clinical-Based Indicators  

Our Responsibilities and Relationships:

The responsible persons of each unit are determined by the management department to which they are vertically affiliated and submitted to the opinion of the Quality Directorate. By the reasonable views of the hospital administrator, it is notified to the people by appointment. Assignments can be revised according to the needs, and new assignments can be made.

Our Organizational Processes:

Committees in the quality organisational structure meet and evaluate the issues specified in their duties, authorities and responsibilities on specified dates per the "Quality Committees Task Authority and Responsibilities Procedure" and take their decisions.

Quality responsibilities meet at least once every three months and share issues related to Quality processes.

https://www.okanhealthcare.com/our-quality-policies